• We’ll give you one month free just for paying this way.
• You can spread the cost throughout the year.
• It’s easy to manage and ensures your bills are kept to a minimum.
• You choose the payment date.
• It’s so simple and easy to budget, which means it’s the most popular choice of payment with our customers.
• It’s quick and easy to set up. All you need is your bank account number and sort code.

This shows us what you tend to use throughout the summer and winter, but averages out the payments so you pay a set monthly figure to cover you all year round.

Your free month is refunded directly to your bank account every 13th month, after you have made 12 consecutive Direct Debit payments. It’s calculated as an average of the 12 payments you have made.

Not been with us for over a year? Don’t worry, just contact us and one of our expert advisers will be happy to suggest a figure based on your lifestyle and the size of your property.

However, you’ll still get your statements so you can see how much you’re using.

It’s important that we have accurate meter readings to help us ensure your review is based on the most up-to-date information. To check your meter readings are right, please check your statement. If it’s not based on an accurate reading, please read your meter and give us your updated reading.

If you’d like to give us a meter reading, you can provide them online or give us a call on our 24-hour Meterline - 0800 107 3205*. 

If you have an online account, log in and go to our Apply Online form. Choose Direct Debit in Step 2. Or you can phone us and one of our advisers can quickly set up a payment plan. If you don’t have an online account, but would like one, you can sign up today.