• Don’t use any gas appliances that you think are not working properly.
• Make sure that ventilation bricks, grilles or outside flues aren’t covered or blocked.
• Make sure you have your gas appliances serviced at least once a year by a Gas Safe Register™ engineer.
• If you think you’ve got a gas leak, call the National Gas Emergency Number immediately on 0800 111 999.  (Don’t call from a mobile phone).
• Please don’t send us an email or use the contact us page on this site to report a gas leak.
• Fit a carbon monoxide detector to use as a guide. Don’t rely on it completely.

You can read our Gas Safety Statement, which includes safety advice and emergency information, in the Regulatory Information section.

By law, gas engineers must be registered to be able to work on gas installations.  You can be reassured that all of our gas engineers are Gas Safe Register™ engineers. 

Gas appliance safety leaflets and a Guide for Landlords are available on the Health and Safety Executive (HSE) website, in English, Albanian, Arabic, Bengali, Chinese, Czech, Gujurati, Hindi, Polish, Punjabi, Turkish, Urdu and Welsh.